Contact

Do you have a question?
Would you like to share something with us?
Don’t hesitate to contact us.
We will respond within 48 hours.
hello@animalsvit.com

ORDER

Before placing an order, I’d like to have advice on the correct dosage.

The necessary dosing information is mentioned on the vials. You can also contact your veterinarian who can advise you.

I can't confirm my order. What should I do?

Our site is relatively new. We have done everything we can to test the system, but if you still have a problem, please let us know at: hello@animalsvit.com.

Please indicate the type of PC, mobile phone, tablet and browser you are using to visit our site and the page on which you were blocked.

When will I receive my invoice?

As soon as your order is shipped, you receive the invoice.

PAYMENT

Do I have to create an account before paying?

Yes, we invite you to create an account. It’s very simple, just follow the instructions.

How can I pay?

You can pay online with Bancontact (card and app), by credit card (Visa or Mastercard), PayPal, Apple Pay or by manual transfer.

I can't make the payment. What can I do?

We’ll help you find a solution. Please inform us by email of the problem encountered. (hello@animalsvit.com) we will help you as soon as possible.

DELIVERY

Where is my package? How long do I have to wait to receive my order?

When your order leaves our warehouse, you will receive a tracking link to be able to track your package with our transporter.

What is express delivery?

Do you want your order to be delivered very quickly for some reason? That's possible. Just send us an e-mail (hello@animalsvit.com) and we will inform you as soon as possible. This service is subject to a fee. We will be happy to give you more information on this.

The package delivered is incomplete. A product is missing.

We apologize for this. We will resolve this issue as soon as possible. Please contact us (hello@animalsvit.com) with your order number and the missing item.

RETURNS

Can I return the product?

Vous avez commandé le mauvais produit ? Ou vous avez changé d’avis et souhaitez renvoyer les produits ? Pas d’inquiétude. Faites-nous le savoir : hello@animalsvit.com Vous avez 15 jours pour renvoyer le produit et nous vous rembourserons. Il existe une condition importante : la bouteille ne doit pas être ouverte.

How do I make a return?

If the product is not opened, you can return it within 15 days in its original packaging. Send us an email first and we will provide you with a packing slip that you can place on the package. You can then bring your package to a post office.

Do I have to pay shipping costs?

No, just place the slip on your package. You do not have to pay shipping costs.

BECOME OUR PARTNER

Do you want to sell AnimalsVit products in your shop? Let us know!

partner@animalsvit.com

Our colleagues in the sales department will contact you soon.